Returns

The right of withdrawal is subject to the integrity of the Product, which must be returned within 15 days in its original, unopened, and unaltered packaging, accompanied by adequate external packaging. Otherwise, the return will be rejected and sent back to the sender at their expense.

In the event of a justified claim by the Customer for defects and/or faults in the goods, Soffran reserves the right to choose whether to replace the defective goods with non-defective items or cover the repair costs.

The right to any form of warranty is forfeited if the reported defect and/or fault is due to negligence, misconduct, or improper handling, including improper storage or preservation not attributable to Soffran, and particularly due to non-compliance with any instructions provided with the goods.

Warranty

All our products are carefully selected and guaranteed until the expiration date indicated on the packaging. The warranty is void in the presence of damage caused by improper use, tampering, dropping, poor storage conditions, or careless handling.